Claims
To gather valuable insights from your customers and address their concerns, Garista provides a dedicated customer feedback section. This section allows you to view customer complaints and suggestions.
Accessing the Claims Section
- Log in: https://admin.garista.com/ (opens in a new tab)
- Go to the Sidebar located on the left of your screen.
- Select "Claims": In the Sidebar, go to the "Claims" option and click on it to access the Claims section.
- Or log in: https://admin.garista.com/Reclamations (opens in a new tab)
Reviewing Customer Feedback
Upon entering the feedback section, you will find a list of all customer complaints and suggestions submitted through Garista. Each feedback entry will include the following information:
- Customer Name: If the customer chose to identify themselves, their name will be displayed.
- Anonymity: If the customer preferred to remain anonymous, the feedback will be marked as "Anonymous."
- Feedback Content: The detailed feedback message left by the customer will be displayed.
- Date and Time: The date and time when the feedback was submitted will be indicated.